Effective date | Last updated | Contact
17 September 2026 | 17 September 2026 | [email protected] | +91 95581 33552

This Refund Policy explains when payments made directly to AiToolkit may be refundable. It should be read together with the Terms & Conditions and Cancellation Policy. Mandatory refund rights under applicable law remain unaffected.

6.1 First-purchase review period

For a first-time standard AiToolkit subscription purchased directly from AiToolkit, a refund request may be considered if it is submitted within 7 calendar days of the original payment and the paid service has not been materially consumed, activated for substantial business use, used to incur third-party charges, or customized specifically for the customer. Approval is based on the actual use and costs already incurred.

6.2 Refundable situations

• Duplicate charge caused by the same transaction being processed more than once.
• Incorrect amount charged by AiToolkit compared with the confirmed order, after reconciliation.
• Payment collected for a service that AiToolkit confirms it cannot provision and no reasonable equivalent or credit is accepted by the customer.
• Refund required by applicable consumer or payment law.

6.3 Normally non-refundable items

Item | Reason

Used subscription periods: Access and service capacity were made available for the paid period.
Meta/WhatsApp or other third-party usage charges: These charges may be incurred and passed through independently of AiToolkit’s subscription fee.
Setup, onboarding or migration work already performed: Professional work already delivered cannot normally be reversed.
Custom development, white-label, design or integration work: Custom work is produced specifically for the customer.
Domains, phone numbers, third-party licenses or external services: Costs may be paid to another provider and may be non-recoverable.
Taxes already remitted or statutory charges: Refund depends on applicable tax rules and ability to reverse the charge.
Promotional, discounted or special-contract plans: Refunds follow the specific written offer unless mandatory law provides otherwise.
Account restriction caused by customer policy violations: A platform or AiToolkit restriction resulting from prohibited use does not create an automatic refund right.

6.4 WhatsApp/Meta-related situations

AiToolkit does not guarantee Meta/WhatsApp approval of a business, number, display name, message template, quality rating, messaging limit or verification status. Rejection, suspension or policy action by Meta/WhatsApp does not automatically entitle the customer to a refund of AiToolkit fees, especially where AiToolkit has already provided the subscribed software, setup or support. AiToolkit will, however, review genuine provisioning failures attributable to AiToolkit.

6.5 How to request a refund

Send the request to [email protected] with the subject “Refund Request – AiToolkit”. Include the registered account details, transaction/invoice reference, payment date, amount and reason. You may contact +91 95581 33552 for assistance locating transaction details.

6.6 Review and payment of approved refunds

AiToolkit may verify usage, third-party costs and payment records before deciding a request. Approved refunds are normally returned to the original payment method where possible. After approval, payment processors or banks may require approximately 7–14 business days to post the funds. Processing time outside AiToolkit’s systems is not controlled by AiToolkit.

6.7 Chargebacks

Before initiating a chargeback, customers are encouraged to contact AiToolkit so billing errors can be investigated. Fraudulent, abusive or knowingly false chargebacks may result in account suspension and recovery of costs to the extent allowed by law. This does not restrict a lawful right to dispute an unauthorized or incorrect transaction.

6.8 Partial refunds and account credits

When only part of a charge is eligible for adjustment, AiToolkit may issue a partial refund or, with the customer’s agreement where required, an account credit. Any adjustment will exclude non-recoverable third-party charges, taxes already remitted where they cannot be reversed, and services already delivered.

6.9 Service interruptions

A short interruption, planned maintenance window, third-party API outage or network problem does not automatically create a refund right. If AiToolkit confirms a prolonged failure of a paid core service that is directly attributable to AiToolkit and materially prevents use, AiToolkit may review an appropriate credit, extension or refund consistent with the applicable plan and mandatory law.

6.10 Currency conversion and bank charges

If a bank, card network, app store or payment provider applies currency conversion, foreign transaction charges, intermediary-bank fees or exchange-rate adjustments, those amounts are generally outside AiToolkit’s control and are not refundable by AiToolkit unless AiToolkit itself charged them incorrectly.

6.11 Abuse of refund mechanisms

AiToolkit may reject repeated or abusive refund requests that appear designed to obtain recurring free use, avoid legitimate usage charges or exploit promotional offers. This does not affect a genuine claim for an unauthorized, duplicate or legally refundable charge.

6.12 Policy changes

AiToolkit may update this Refund Policy for future purchases when products, payment methods, law or third-party costs change. The policy in effect when a transaction was made will normally be used to assess that transaction, unless mandatory law requires another result.