Effective date | Last updated | Contact
17 September 2026 | 17 September 2026 | [email protected] | +91 95581 33552

This page is for users who want specific personal data deleted, corrected or removed without necessarily deleting the entire AiToolkit account. If you want to permanently delete the full account, use the Account Deletion process instead.

4.1 What you may request

• Deletion of selected profile information that is not required to operate the account.
• Deletion or correction of support information you previously provided, where retention is not legally required.
• Deletion of selected CRM records or uploaded data that you are authorized to control.
• Removal of optional data created through a feature you no longer use, where technically and legally feasible.
• Information about categories of personal data processed and applicable retention periods.
• Correction of inaccurate personal information.

4.2 How to submit a request

Email [email protected] with the subject “Data Deletion Request – AiToolkit”. You may also call +91 95581 33552 if you need help identifying the correct process. To help us locate the relevant data, include:

• Your name and the registered email address or WhatsApp/mobile number associated with the account.
• The business/workspace name, if applicable.
• A clear description of the data you want deleted or corrected.
• Whether you want the AiToolkit account to remain active.
• Any relevant ticket number, conversation date or record identifier that helps locate the information.

4.3 Identity and authorization verification

AiToolkit may ask for reasonable verification before deleting data. This protects users from unauthorized requests. If the request concerns a business workspace, AiToolkit may also verify that the requester is an administrator or otherwise authorized to control the requested records. Verification should be proportionate to the sensitivity of the data.

4.4 Requests from people contacted by an AiToolkit customer

If you received a WhatsApp message from a business that uses AiToolkit, that business may control the contact and conversation data. The fastest route is usually to contact the business directly and request deletion or opt-out. If you contact AiToolkit instead, provide the business name/number that contacted you. AiToolkit will route or support the request as appropriate without giving the requester unauthorized access to the business customer’s account.

4.5 What may not be deleted immediately

AiToolkit may decline, limit or delay deletion when information must be retained for legal, tax, accounting, security, fraud-prevention, dispute, contractual or regulatory reasons; when the requester cannot be verified; when deletion would unlawfully affect another person’s rights; or when AiToolkit is processing the data solely on documented instructions of a business controller and must coordinate with that controller.

Where possible, information that must be retained will be restricted from ordinary operational use and kept only for the required purpose.

4.6 Response timing

AiToolkit aims to acknowledge requests within 7 days and complete verified, straightforward requests within 30 days. Complex requests may take longer where permitted by law, in which case AiToolkit will communicate the reason and expected next step. Mandatory legal response periods always take priority.

4.7 Possible outcomes of a request

After review, AiToolkit may confirm that the data was deleted, corrected or restricted; ask for more information; explain that the data is controlled by a business customer and route the request accordingly; or explain a lawful reason why some information must be retained. Where only part of a request can be completed, AiToolkit will aim to distinguish the completed portion from the retained portion.

4.8 Opt-out and suppression records

When a person asks not to receive future marketing or similar messages, deleting every trace of the contact can sometimes cause the person to be accidentally re-added later. For that reason, AiToolkit or its business customer may retain a minimal suppression record, such as a hashed or limited phone-number reference and opt-out status, solely to respect the person’s do-not-contact choice where lawful.

4.9 Third-party copies

A deletion completed by AiToolkit does not automatically erase information independently controlled by Meta/WhatsApp, app stores, payment providers, customer-selected integrations, recipients, or a business customer that exported the data. A requester may need to contact those parties separately. AiToolkit will not claim that it can delete data from systems it does not control.

4.10 Data export before deletion

If you need a lawful copy of your information before deletion, request access or use an available export feature before the deletion is completed. AiToolkit may be unable to recreate deleted information after production deletion and backup expiry.

4.11 Questions or complaints about the outcome

If you believe a request was misunderstood or incomplete, reply to the same support thread or contact [email protected] and identify the original request. You may also use +91 95581 33552 for assistance. This internal review process does not limit any right to complain to a competent data-protection or consumer authority where applicable.